
Boosting Fleet Aftersales with Innovative Tools
Kia UK is set to enhance its fleet aftersales business, leveraging the innovative Digital INNK platform to streamline processes for its dealer network. This initiative not only connects dealers and garages with fleet companies but also facilitates seamless placement of aftersales work, which promises to improve overall service efficiency.
Digital INNK: A Game Changer for Fleet Management
The ViSN platform, at the heart of this enhancement, empowers both dealers and fleet customers to access Kia's Business Service Promise data with ease. By using the vehicle identification number (VIN), the platform allows for accurate quoting of service and maintenance work. Consequently, this reduces potential queries and misunderstandings that often slow down service operations.
Optimized Quoting and Speedy Service Delivery
Colin Lonergan, Kia UK's key account manager for fleet and insurance, highlighted the advantages of adopting the Digital INNK platform. He remarked on how it provides flexibility in servicing rates, making it easier for business and fleet customers to book jobs into the Kia Dealer network. Each service job is automatically quoted based on OEM-agreed-upon rates, ensuring transparency and reliability.
Future Perspectives for Kia and Its Dealers
With the automotive industry rapidly evolving, the partnership with Digital INNK marks a significant step forward for Kia UK. It not only demonstrates Kia's commitment to enhancing customer experience but also positions its dealers to effectively respond to the growing demands of fleet management. As this initiative rolls out, it will be interesting to observe its impact on the market and dealer profitability.
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