Discover the Exciting Developments of the TMO Star Awards in 2025

Golden trophy glowing with stars for TMO Star Awards 2025.

Celebrating Excellence in the Automotive Industry

The Motor Ombudsman has proudly launched the sixth edition of its annual Star Awards, a prestigious event dedicated to recognizing exceptional service within the automotive sector. This year’s awards feature two main categories. The first comprises eight regional Star Awards aimed at independent garages, franchise dealers, and body repair centers. These participants are committed to adhering to The Motor Ombudsman’s Vehicle Sales Codes and Service and Repair Codes of Practice, ensuring customer safety and satisfaction.

A Focus on Customer Service

The second category, the Customer Service Star Awards, honors vehicle manufacturers and extended warranty providers who embody outstanding customer service principles aligned with the New Car and Vehicle Warranty Products Codes. The highlight of the event is the prestigious National Star Award, presented in collaboration with the Chartered Trading Standards Institute’s Hero Awards. This celebrated trophy will be awarded in the illustrious setting of the Houses of Parliament in London, offering a unique platform to honor these achievements.

New This Year: Community Star Award

In a heartwarming addition to the awards, the new Community Star Award invites consumers to nominate businesses that have made a significant impact in their local communities. This initiative showcases not just customer service excellence but also the values of social responsibility and local engagement.

Reflections from The Motor Ombudsman

Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, expressed enthusiasm for the awards, noting the record number of nominations from last year. He stated, “The Star Awards continue to go from strength to strength, showcasing inspiring stories from Motor Ombudsman-accredited businesses that go above and beyond to provide the highest level of service.” As the search for this year’s nominees begins, there is great anticipation in the industry for the remarkable stories that will emerge.

Supporting a Brighter Future

The TMO Star Awards not only honor individual achievements but also promote a culture of excellence and commitment across the automotive landscape. Such recognition fuels motivation within the industry and encourages all players to strive for better service and enhanced customer experiences.

Participating in the TMO Star Awards is more than just a competition; it is a celebration of the dedication and hard work present within the automotive community. As companies and individuals are recognized for their contributions, the entire industry benefits from a heightened standard of care and service, driving forward a legacy of excellence.

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