
Drive Vauxhall Redcar Takes the Lead in Stellantis Network
In an impressive feat, Drive Vauxhall Redcar has been ranked first among 163 Vauxhall dealerships participating in the Stellantis New 360 Network Performance Programme. This recognition highlights the dealership's superior performance across various critical metrics such as sales target achievement, market share growth, electric vehicle (EV) sales performance, and customer satisfaction in both sales and aftersales services.
Champions of Customer Satisfaction
The success of Drive Vauxhall Redcar can be attributed to its dedicated team. Michael Breen, the operations director, expressed his pride in the commitment exhibited by staff members at both Redcar and Bury St Edmunds, which landed them in the second position. “Our staff have done a brilliant job at embracing new challenges, especially with electric vehicles, while keeping our customers at the heart of everything we do,” said Breen. This customer-centric approach has been paramount in enhancing overall customer experience, a vital element in today’s competitive market.
The Importance of Embracing Electric Vehicles
As automotive technology rapidly evolves, particularly with the rise of EVs, adjusting to these changes is essential for dealerships. Drive Vauxhall Redcar's embrace of these new technologies not only aligns with changing customer preferences but also positions the dealership as a leader in an industry increasingly focused on sustainability and innovation.
Profits and Workforce Growth
Drive Motor Retail, the parent company of Drive Vauxhall, operates with an annual turnover of approximately £400 million and boasts a workforce of over 800 employees across 30 dealerships nationwide. This substantial operational scale highlights the potential growth in the market, especially in the wake of increased consumer demand for electric and hybrid vehicles.
As the automotive landscape continues to change, dealerships like Drive Vauxhall Redcar are setting the standards high for both performance and customer service. Industry professionals, take note: the focus on electric vehicles and customer experience isn’t merely a trend—it’s the future.
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