Motor Ombudsman Updates Codes to Include Critical GAP Insurance Insights

Business meeting handshake discussing Motor Ombudsman Codes updates with GAP insurance

Motor Ombudsman Codes: Keeping Up with Change

The automotive landscape is evolving quickly, and the Motor Ombudsman has responded by updating its Codes of Practice to align with advances in technology and shifts in consumer behavior. Among the key updates is the inclusion of clauses related to Advanced Driver Assistance Systems (ADAS) and self-driving features, reflecting the industry's movement towards automation and smarter vehicles.

Enhanced Consumer Protection Measures

Consumers can also expect improved guidance on essential services like roadside assistance and service plans. These updates are not just about improving existing services; there’s a dedicated emphasis on areas like paint warranties and Guaranteed Asset Protection (GAP) insurance, crucial for consumers looking to protect their investments effectively.

Staff Training and Future-Driven Policies

Another important aspect of the changes is the newly mandated training for staff regarding the maintenance of alternatively-fuelled vehicles (AFVs), such as electric cars and hybrids. As more consumers opt for AFVs, this training ensures that staff can provide the best service possible, further enhancing consumer confidence and satisfaction.

Aligning with Modern Sales Models

The updates introduce clauses that cater to the evolving agency model adopted by some manufacturers, providing clarity on the sale of vehicles. This crucial change addresses the buyers' need for transparency and streamlined processes in a progressively digital marketplace.

Embracing Innovation for Consumer Assurance

Bill Fennell, Chief Ombudsman, echoed the importance of staying aligned with technological advancements: “It is important that the Codes remain aligned and keep pace with technological advancements and innovation, as well as with the latest trends in consumer buying behavior.” These updates not only reflect industry trends but also contribute significantly to consumer protection.

As the automotive sector continues to innovate, these changes to the Motor Ombudsman Codes of Practice are vital in ensuring that consumers remain well-informed and protected.

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