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October 01.2025
2 Minutes Read

Maxus Strengthens Aftersales Support: New Appointments and Network Expansion

Maxus SUV in front of dealership demonstrating aftersales support expansion

Maxus Takes Bold Steps to Enhance Aftersales Operations

Harris Maxus UK is making headlines with its innovative approach to strengthening aftersales support in the UK automotive market. By announcing the onboarding of 18 new dealerships, the company is set to expand its network by an impressive 25%. This strategic growth aims to enhance customer experience and dealer support considerably. According to Michael Ward, the new aftersales director, ensuring that aftersales becomes the "beating heart" of Harris Maxus is at the forefront of their mission.

Investments Shaping the Future of Aftersales

The new appointments within the aftersales leadership team reflect Maxus's commitment to providing unmatched service quality. Key figures include Brian Anderson as head of service quality and Gary Smith as fleet aftersales manager. Together, they will steer the company towards achieving its goal of delivering a comprehensive support package throughout the UK. With significant investments allocated for infrastructure, system enhancements, and training, Maxus is setting a new precedent in the automotive sector. This moves aforward not just reflect a reactive strategy, but a proactive one that anticipates and addresses the evolving needs of customers and dealers alike.

The Importance of Aftermarket Value

This focus on aftersales isn't merely for show—it's central to Maxus’s overall strategy. A strong aftersales presence could mean seamless maintenance, dependable service, and a knowledgeable support network for dealers and customers. As the automotive landscape shifts toward electric and commercial vehicles, having a robust aftersales framework becomes increasingly vital. It ensures vehicles remain operational, thereby providing continuous value to customers.

Looking Ahead: What This Means for the Industry

Maxus's expanded aftersales operations reflect a significant shift in the industry, emphasizing sustainability and long-term customer relationships over short-term gains. As competition within the automotive sector grows, companies that prioritize aftersales support will likely maintain an edge in consumer confidence and loyalty. Maxus is not just displaying ambition; it is establishing a benchmark for what an aftersales operation can achieve in contemporary car retailing.

Your Next Steps as a Consumer

For car buyers, understanding the value that aftersales services provide is crucial. Whether considering a Maxus vehicle or any other brand, taking note of the manufacturer’s commitment to aftersales support can enhance your ownership experience. Regular maintenance and reliable support can extend the life of your vehicle, making it a worthwhile investment.

This commitment to aftersales shines a light on a pivotal area of growth within the automotive sector. For potential buyers and current owners alike, engaging with brands that prioritize service excellence can lead to more informed and satisfying vehicle experiences.

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